Terms & Conditions
Overview
This website is operated by The Crude Oil Company Ltd.
Lubido is a brand name of The Crude Oil Company Ltd.
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Throughout the site, the terms “we”, “us” and “our” refer to The Crude Oil Company Ltd.
By visiting our site or purchasing from us, you agree to be bound by the following Terms & Conditions, together with our Privacy Policy and Shipping & Returns Policy.
If you do not agree to these Terms, please do not use our website.
Company details
The Crude Oil Company Ltd
Registered in England and Wales - Company number: 9314012
Email: compliance@lubido.com
Online store terms
By agreeing to these Terms, you confirm that:
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You are at least 18 years old
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You are legally capable of entering into a contract
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You will not use our products for any unlawful or unauthorised purpose
We reserve the right to refuse service to anyone for any reason at any time.
Products and information
We take reasonable care to ensure that product descriptions, pricing and availability are accurate.
However, we do not guarantee that all information on the site is error free or fully up to date.
All products are sold for general personal care use only. Our lubricants are cosmetic products and are not intended to diagnose, treat or prevent any medical condition.
Pricing and payment
All prices are shown in GBP and include VAT where applicable.
We reserve the right to change prices at any time without notice.
Payment must be received in full before an order is dispatched.
Payment details are processed securely by third party payment providers. We do not store full card details.
Orders and acceptance
An order is only accepted once you receive an order confirmation email.
We reserve the right to cancel or refuse an order, including where:
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A product is unavailable
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There is an error in pricing or product information
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We suspect fraudulent activity
If an order is cancelled after payment has been taken, a full refund will be issued.
Delivery
Delivery times and charges are set out in our Shipping & Returns Policy.
We are not responsible for delays caused by events outside our control, including postal delays or bank holidays.
Returns and cancellations
Your rights to cancel, return or receive a refund are set out in our Shipping & Returns Policy and apply in addition to your statutory rights under UK consumer law.
Due to hygiene and safety reasons, cosmetic products that have been opened or used are not eligible for return unless faulty.
You agree to be bound by our Shipping & Returns Policy, including conditions on refunds, cancellations, hygiene returns and statutory rights.
Intellectual property
All content on this website, including text, images, logos and branding, is owned by or licensed to The Crude Oil Company Ltd.
You may not reproduce, copy or use any content without our written permission.
Limitation of liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
To the fullest extent permitted by law, we are not liable for:
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Any indirect or consequential loss
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Loss of profit, business or data
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Losses arising from misuse of our products or website
Our total liability for any claim shall not exceed the amount paid for the product in question.
User conduct
You must not use our website:
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For any unlawful purpose
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To transmit harmful, abusive or offensive content
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To interfere with the security or operation of the site
We reserve the right to suspend or terminate access where these Terms are breached.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal data.
Changes to these Terms
We may update these Terms from time to time.
Changes will be posted on this page and apply from the date of publication.
Governing law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Contact
If you have any questions about these Terms & Conditions, please contact us at: