Privacy Policy

We take your privacy seriously. This Privacy Policy explains how we collect, use and protect your personal data, and outlines your rights under UK data protection law.

If you have any questions about this policy or how we handle your data, please contact us at compliance@lubido.com.

These Terms and our Shipping & Returns Policy are incorporated into this Privacy Policy by reference.

Who we are

Lubido is a brand of cosmetic personal lubricants owned and operated by The Crude Oil Company Ltd, a UK company.

For the purposes of data protection law, The Crude Oil Company Ltd is the data controller responsible for your personal data.

Personal data we collect

We may collect and process the following information:

Your name
Billing and delivery address
Email address and contact details
Order and payment information (excluding full card details)
Communications with us by email, live chat or contact forms
Website usage data, including cookies and analytics data

Payment card details are processed securely by our payment service providers. We do not store full card numbers.

How we use your data

We use your personal data for the following purposes:

To process and fulfil orders
To arrange delivery and manage returns or refunds
To respond to customer service or delivery enquiries
To comply with legal and accounting obligations
To improve our website and customer experience
To send marketing communications where you have opted in

Legal basis for processing

We process your personal data under the following legal bases:

Contract – to fulfil your order and provide customer support
Legal obligation – for tax, accounting and regulatory compliance
Legitimate interests – fraud prevention, service communications and website improvement
Consent – for marketing emails and non-essential cookies

You can withdraw consent for marketing at any time.

Marketing communications

If you opt in to receive marketing emails, we may send you updates about our products, offers or news.

You can unsubscribe at any time using the link in our emails or by contacting compliance@lubido.com.

Transactional emails relating to orders or customer service will still be sent where necessary.

Cookies and website analytics

Our website uses cookies to ensure it functions properly and to help us understand how visitors use the site.

We use tools such as Google Analytics to collect anonymised and aggregated usage data, including pages visited and time spent on the site. This information helps us understand how our website is used and improve the customer experience.

You can manage or disable cookies through your browser settings. Where required, we use a cookie consent tool to manage non-essential cookies.

Sharing your data

We only share your personal data where necessary to operate our business. This includes sharing data with:

Courier and delivery providers
Payment processors
Website hosting and IT service providers
Email and customer support platforms

All third parties are required to handle your data securely and only for the purposes agreed.

We do not sell or trade your personal data.

Data retention

We retain personal data only for as long as necessary:

Order and transaction data is kept for accounting and legal purposes
Customer service records are kept to manage ongoing enquiries
Marketing data is kept until you unsubscribe or withdraw consent

Security of your data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.

Access to personal data is restricted to those who need it to perform their role.

Your rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data where applicable
Object to or restrict certain processing
Withdraw consent for marketing at any time

To exercise any of these rights, please contact compliance@lubido.com.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you.

Complaints

If you have any concerns about how we handle your personal data, please contact us first at compliance@lubido.com and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk